Resources for Former Employees

Access to my.envoyair.com is limited to active, current employees. Flight Attendant trainees do not have access to my.envoyair.com until assigned an active Flight Attendant position.

To view pay statements issued before July 1, 2021, visit ePays
To view pay statements for checks on/after July 1, 2021, visit myADP
To view your 401(k) account, visit Empower or call 844-465-4455
For Employment verification, contact The Work Number
Current American Airlines employees should visit Jetnet
Current Piedmont employees should visit mypiedmont.aa.com
Current PSA employees should visit mypsa.aa.com

W-2 Information

If you worked for Envoy after January 1, 2021, visit myADP using your SAM Login.

If you stopped working for Envoy before January 1, 2021, follow these steps to create an account:

Visit my.adp.com
Click Register Now.
When prompted for a Registration Code, enter: amairlines-w2 (NOTE: You must manually enter the Registration Code to proceed. Copying/pasting will result in an error message.)
Click Next to set up an account and receive your W-2 electronically.
Complete the fields to set up your account with ADP. You’ll need to know the following information:

Control number – Employee ID: Your six-digit Envoy employee ID
Control number – Company code: V05
SSN: Your Social Security number

If you have issues creating an account, contact the Payroll Service Center at 1-800-447-2000 (option 1, then option 6) Monday–Friday, 8 a.m.– 6 p.m. CT, or email psc@aa.com

Benefits

BCBSTX or call 800-496-3310
Benefits Service Center or call 844-843-6869
Express Scripts or call 866-544-2994
Employee Assistance Program (EAP) – (password: envoyeap) or call 866-312-5018
Flexible Savings Account or call 844-843-6869
Health Savings Account or call 844-326-7967
MDlive virtual visits
Dental – Metlife or call 866-838-0875
Vision – EyeMed or call 866-939-3633

IT

Travel

Payroll & 401(k)

To view pay statements issued before July 1, 2021, visit ePays
To view pay statements for checks on/after July 1, 2021, visit myADP
If you are on a paid leave, visit myADP to update your direct deposit instructions
Empower 401(k) or call 844-465-4455
For questions or issues with paychecks before 7/1/2021, email psc@aa.com
For questions or issues with paychecks issued after 7/1/2021, call 844-ENVOY-HR (844-368-6947) Option 4, then 3 or email envoy.psc@adp.com
The Work Number (Employment Verification)
Form W-2: See links at top of this page.
Former Canada-based employees can access ePost (for pay statements prior to April 2021) or access Dayforce to view and download historical pay statements and T4/RL1 (for checks issued after 4/1/2021). Please use the following information to access your Dayforce account:
- Company name: americanairlines
- Userid: (6 digit Employee ID e.g. 123456)
- Sample Password: (Birth year + Login e.g. 1990Login)

Update your information

Use the links below to update your home address, phone and emergency contact. Issues accessing Employee Central to update your information? Contact Envoy.EmployeeServices@aa.com.

Update your mailing address. *See note below
Update your veteran status, disability status and ethnicity.
Update your name, marital status or gender. +See note below
Update your personal email address, home, or cell phone number.
Update your emergency contact.

*Note: If you have a second line for your address (such as an apartment number) please include that in “Address Line 1” and keep your submission to fewer than 30 characters.

+Note: If the form fails to load, please close the window and try again.

Enrolled in health benefits? Remember to update your dependent information and other details at the Benefits Service Center.